Customer Testimonials
Sure, we can talk all day about how polycarbonate technology correlates to bottom lines and ROI. Or, we can do better and let you hear success stories directly from the customers and stores that lived them.
Case Study 1
Problem:
This retailer was experiencing extensive damage to their Hussmann island refrigeration cases due to the daily impact from trolleys and roll-cages. The damage that occurred was unsightly, potentially unsafe and costly to repair - impacting the customers’ shopping experience... and their bottom line.
Solution:
The local Director of Facility Engineering, weighed many options on how to best prevent the damage. Working alongside the local McCue damage prevention specialist, they field-tested a combination of McCue Stainless Steel Rail and McCue Corner Guard. They felt this tailored McCueTOYOU solution best protected the store’s assets while best reflecting the image and their brand.
Result:
One store test led to a few others. In fact, that first store test has led to over 30 stores installed in the Atlanta area in less than 1 year. Not only did the stores look better visa via almost no damage to their refrigeration cases – they have reduced maintenance costs to their stores significantly. To be more specific, just around £300,000 in net savings!!
This team approach using the McCueTOYOU concept was a surefire win for everyone...customer and retailer alike.
Sweetbay
Problem:
Sweetbay was experiencing damage and discord throughout their stores. In the car park: stray trolleys. In the entrance lobby: damage to walls and skirting. On the selling floor: damage to refrigeration cases. In the back of house...well you get it – more damage (In this case, to the roller shutter doors). Disarray, damage, damage, and more damage that impacted their operation, increased repair costs - and most importantly, made the place look sub-standard to the shopper.
Solution:
Sweetbay enlisted ideas from the local McCue damage prevention specialist. Together they planned on how to stop this damage -without breaking the bank! After careful consideration and planning they implemented McCueTOYOU throughout the store. In the car park: McCue Trolley Shelters. In the entrance lobby: McCue Box Rail. On the sales floor: McCue Corner Guards, McCue Bumper. In the back of house: McCue FlexCore Bollards.
Result:
Let’s ask the customer...
“I wanted to take a moment to express our satisfaction with the McCue product line and service. As you know, we use several of your products - Green Guard bumpers, FRL wall panels, box rail, case guards, corner guards, trolley shelters, & flex core bollards - and each of these items have taken the bumps and abuse that occurs in a retail setting and maintained their good looks all while protecting our store and fixtures from damage.
When it comes to service, you epitomise what customer service is supposed to be. Your visits to our stores and review of our drawings has been invaluable in helping us see areas where we may need additional protection. And McCue has met our delivery deadlines every time.
Bottom line, McCue has a great product line and offers outstanding service. We are glad to have you as a supplier.”
- Ken Griffin, Project Manager
