McCue Canada Return Policy

• Products must be returned within 30 days of the delivery date.
• Only products purchased directly from McCue Canada are eligible for return.
• Products must be in their original packaging, unused, and in the same condition as received.
  
  

• Custom or special-order products. (such as cut to length bumper and specialty colors)
• Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Damaged or altered products not due to McCue’s error.
  
  

Prior to shipping anything: To initiate a return, contact our Customer Service team at cservices@mccue.com or call 1-289-498-1700 for assistance completing a Return Request Form.

• Provide your order number, product details, and reason for return.
• If approved, our team will provide a Return Ticket (aka: RMA) number and return instructions. This number should appear on the return packing list or somewhere on the returned items.
  • Orders that are returned without a ticket number will result in delay in return request processing.

• Customers are responsible for return shipping costs unless the return is due to McCue’s error (e.g., incorrect or defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.
  • All returns are shipped to the McCue Corporate distribution center
    
    McCue Canada
    c/o 18 Wheels
    8470 Hwy 50 Unit 2
    Brampton, ON L6TOA5
    
    

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your credit.
• Approved returns will be processed, and a credit will automatically be applied to your account.
• Shipping and handling charges are non-refundable.
  
  

• A restocking fee of 15% will be applied to all returns, unless the return is due to our error (e.g., incorrect or defective product).
• The restocking fee will be deducted from your credit amount.
  
  

• We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact our Customer Service team.

• For any questions or concerns regarding returns, please contact our Customer Service team at cservices@mccue.com or call 1-289-498-1700